Everything stays aligned to the real product flow
The frontend now centers only the implemented support journey: tickets, queue, console, billing, and live escalation.
Ticket-first support workflow
Every support journey starts with a ticket so chat, call requests, billing, and audit history stay attached to the same case.
Realtime escalation
Move from text chat to voice, video, and screen share without leaving the support session.
Company seat control
Owners can invite users and manage seat limits, while members stay scoped to the tickets they created.
Incident-aware billing
Support pricing, payment gating, and incident selection are built directly into the support flow.
Alias-only agent experience
Agents work from ticket aliases instead of exposed customer profile details in agent-facing views.
Built for support operations
Queue, console, handoff, ticket chat, and live-session workflows are designed for day-to-day support execution.
Pay per incident when you need human help
Public incident pricing is clear and simple, so customers can understand support costs before escalation.